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Following are answers to some of the most frequently asked questions. Please call us any time with any questions you may have. We look forward to speaking with you.

 

What is your shipping procedure?

Davinci Metal Works ships throughout the United States and Canada. Please contact us for details.

Every item we offer is custom fabricated. Lead time is usually approximately 15 business days. If you require an item sooner, please contact us so we can determine the soonest we can ship.

IMPORTANT:

When your item arrives, please be sure you are available to accept the shipment. Your shipment will be insured for the total purchase value. When the item/items are delivered, please open and inspect each piece completely for obvious or hidden damage. It is OK to take all the time required to do this. When you sign for the order, you are signing that the items arrived in good condition and undamaged. If you locate damage after you signed and the truck has left, many carriers will not cover the damage. Therefore, please inspect carefully.

How do I order CUSTOM items with my own design ideas?

We custom design and fabricate many items. Simply show us a photo, simple drawing, or verbally explain what design you have in mind.  We have extensive experience in custom design work and look forward to serving you. Just give us a call to discuss your project.

What if I need an item to be a specific size?

We can fabricate most designs and items with custom sizing. Provide us with the exact measurement and we will custom fabricate your item to suit your requirements.



Regarding UPS shipments to Canada:

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada.  These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax).  A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

Your order will be shipped under UPS's e-Tailer Brokerage Program...Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please be aware that UPS will request payment of these charges at the time of delivery.  You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

You are welcome to contact us anytime for a shipping quote.

 

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